Business Process Solutions and Management

Build seamless workflows that increase information availability with intelligent automation. Leading to solving process challenges to increase productivity and drive business agility.

What is business process management (BPM)?

Gartner® defines business process management as “a discipline that uses various methods to discover, model, analyze, measure, improve and optimize business processes.” Managing business process requires coordination of people, systems and technology, and information to perform the tasks needed to drive business goals and strategy

Business process solutions streamline how information moves and flows through your business – which is especially important with hybrid workplaces and remote workforces that need secured access everywhere. Explore our solutions to find the ones that meet your unique needs today and can scale with your business to drive greater agility, a better customer experience, and growth.

Workflow Optimization

Understanding Workflow Optimization

Workflow optimization is the process of streamlining business operations by analyzing, automating, and improving workflows to increase efficiency and reduce bottlenecks.

Key Benefits

  • Improved operational efficiency
  • Enhanced collaboration
  • Reduced errors and redundancies
  • Better resource utilization

How BPM Can Help

With Business Process Management (BPM) tools, organizations can automate workflows, monitor performance, and make data-driven improvements to enhance productivity.

Asset Management

Critical planning for the long-term, sustainable management of your community and municipal infrastructure.

Our asset management (AM) planning services help you develop a strategic plan for municipal infrastructure assets while ensuring sound stewardship of public funds and delivering value to residents, businesses, and stakeholders. With more than 25 years of Asset Management Professional experience, our team is the most innovative and dedicated in the North American consulting engineering and business process development marketplace.
We create long-term value for our clients by combining a lifecycle perspective and approach to project delivery with industry-leading digital deliverables and decision support tools.

Services

We specialize in all areas of asset management, from developing asset management policies and strategies to completing detailed maintenance-optimized studies. We complement this experience with our comprehensive understanding of technology functional needs assessments, technology selection, procurement, and implementing AM-enabled software tools.
Our approach to developing Asset Management Plans (AMPs) is unique. It’s GIS and asset-centric, evidence-based, and level of service-based. Our AMPs result in prioritized tactical investments with costs and impact that you can use, measure, and understand.

Forecastle Technologies utilizes robust data storage and retrieval models to optimize your organization’s analytics.
Our Data Analytics services help businesses and municipal organizations optimize performance, plan and manage assets and construction, and increase revenues.
Our focus is on understanding how data will be used to create robust models for data storage and retrieval. Our team has performed many complex GIS and data management projects, and we can provide you with clear direction in the creation, implementation, and maintenance of spatial and analytical deliverables.

Maintenance management is a complex business process that must effectively leverage technical, operational, and economic factors for success. Many organizations lack clear roles for their maintenance staff, measurable ways to assess program impact, and level of service indicators. These gaps often lead to inefficient maintenance practices and loss of revenue for an organization.
Our maintenance management and optimization services are designed to help organizations solve these challenges. We recognize that a maintenance management system should first provide value to the main contributors of this system — the operators, maintainers, and planners.
Our team understands the challenges facing utilities, municipal operators, or engineering departments. We recognize that engaging these ‘boots on the ground’ users is essential to success. A significant portion of our team has worked in these roles, so they understand the common challenges facing these organizations.
We recognize that failure to provide value to these users impacts the quality of information available to other stakeholders and can create significant obstacles in an organization’s ability to make effective decisions about asset management. That’s why we are committed to providing value to these users, as we believe it’s key to overcoming these obstacles.

Management consulting is a core part of our asset management and change management approach. Our management consulting services will involve the review and optimization of processes associated with:

  • Resource planning
  • Business organization
  • Risk
  • Criticality
  • Resilience
  • Levels of service
  • Life cycle strategies
  • Capital planning/budgeting
  • Maintenance management, and other factors.

Our project deliverables provide a comprehensive framework for continued management of the enterprise and its assets, with software, processes, training, and long-term support to help clients maintain their systems.
Our team is a powerhouse of expertise in asset management and infrastructure planning. With dozens of team members, including nationally recognized experts at the forefront of the industry, we bring a wealth of knowledge and experience to every project, ensuring the highest quality of service for our clients.

We expand on traditional condition assessments with a comprehensive, integrated asset management approach that considers many factors, including:

  • Functional performance assessments
  • Operation maintenance
  • Consequence of failure and likelihood of failure
  • Risk assessment
  • Growth projections
  • Work management system data
  • Operator records and interviews.

Our asset inventory allows our expert team to evaluate each asset’s performance and condition using a combination of visual condition assessment, specialized testing, SCADA data, and available records.
Upon completion of the assessment, our team will provide you with clear, actionable recommendations for the next stage of your project. These recommendations are not just theoretical, but practical and implementable, giving you confidence in the direction of your project.

Our team offers proven and unmatched experience in asset management projects. We have a dedicated Master Plan & Asset Management team, which features members focused on Infrastructure Planning and Asset Management. This team combines insight and expertise for growth-related and existing infrastructure programs.
Our in-depth knowledge and understanding of municipal infrastructure standards and business processes provide the foundation for our industry-leading asset management services.

Infrastructure Planning

Supporting the growth of our communities with strategic, sustainable, and balanced infrastructure planning
Municipalities and communities face many infrastructure challenges, from population and employment growth to the age and condition of existing infrastructure, to regulatory compliance and the overall level of service provided for users.
The diverse issues facing municipal infrastructure require a balanced, multi-criteria approach to future planning, which demands a broad range of skills, expertise, and experience. It is important to have a long-term strategy, and even more critical that your infrastructure plan is designed to be defendable, robust, and implementable.
Our infrastructure planning team can address the full range of infrastructure planning challenges across different municipal assets and infrastructure types. We can also provide support for infrastructure renewal, design, and construction projects.
Our team includes land use planners, hydraulic modelers, municipal engineers, environmental planners, consultation specialists, financial modelers, and strategic advisors. They collaborate to provide a comprehensive service to meet any community’s needs.

Services

  • Master Plans
  • Wet Weather Management
  • Class Environmental Assessment Studies
  • Servicing Analysis and Modelling
  • Expertise in Infrastructure Planning
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